Hi! Please follow these steps to resolve the issue:

– Check that the device is online in your MR Secure Guard application and if you can easily connect to it. If yes – then something must be wrong with the Telegram application itself. Try rebooting the Telegram app or contacting Telegram support.

If not, then:

– Check your internet connection
– Try rebooting the MR device manually

In case none of these steps worked, please contact MR Support and we’ll resolve the issue.