Frequently Asked
Questions

We understand that you may have questions about our products and services, so we’ve put together a list with
answers to help you out.

About Monitoreal

What is Monitoreal?

Monitoreal is a global provider of intelligent home security surveillance systems. With our AI-based smart object detection products, you can monitor your surroundings in real-time and receive customizable alerts when people, cars, and objects move in the areas that matter most.

What types of customers use Monitoreal?

Monitoreal’s video surveillance security ecosystem is designed to cater to a wide range of customers who value the safety and security of their homes and businesses. This includes:

Individual homeowners who want to monitor their property remotely, prevent theft or break-ins with proactive security actions, or keep an eye on their kids and pets.

Small businesses, shops, offices, property managers, landlords, real estate agents can also use Monitoreal to monitor their premises during busy and off-peak business hours, trigger alarms, gates, and more.

Monitoreal solutions can also be useful for outdoor facilities like leisure centers, schools, construction sites, and other commercial or public spaces that require proactive security and surveillance to ensure safety.

What sets Monitoreal apart from other providers?

Our highly accurate edge AI video analytics appliance is unique in its absolute data security offerings for customers.

Today’s consumers are becoming increasingly aware of the risk of storing personal and sensitive information in the cloud, such as the risk of data breaches, cyberattacks, and unauthorized access to their information by third-party providers.

To combat this, Monitoreal video is processed locally and behind the firewall, on-premise. This means that no company, person, or external cloud server has direct access to users’ private data. Monitoreal notifications are sent via the Telegram app, which gives users a secure way to create group alerts and control access as needed.

Are there extra fees for updates?

Monitoreal is a one-time purchase, with no annual contracts, or extra fees for software updates and new features. Our solution is priced well compared with 3-year cost ownership of lower performing competitor smart devices that use the cloud.

About our products

What can you do with Monitoreal?

Prevent intruders by triggering smart audio and light accessories, using rules that protect your home or business no matter where you are.

Turn your existing or new security cameras into powerful surveillance with Monitoreal, even if they’re low-resolution, under poor lighting, or are placed at a distance.

Does Monitoreal integrate with existing security systems?

Yes! Monitoreal is a bolt-on device that makes your existing security system smarter. We integrate with all popular security camera brands, intruder alarm systems, and a wide variety of smart home accessories including lights and speakers. Click here for our full list of integrations.

How do I get started with Monitoreal as an individual user?

Getting started with Monitoreal is easy. Simply visit our online store, place your order, and follow our step-by-step manual to integrate our video security hub with your new or existing security cameras, and set up Monitoreal alerts and Relay actions. Our team is available to answer any questions you may have and provide support throughout the onboarding process.

How do I get started with Monitoreal as a security professional?

We’re continuously expanding our global network of professional security partners, including installers, integrators, and distributors. As a Monitoreal partner you’ll have access to benefits including exclusive pricing, marketing support, and training resources. Click here to learn more.

Can’t find the answer to your question here?

Contact us today!

Our team is always available to help with any questions or issues you may have.

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Meet Complex Scenarios

We’re releasing an update that changes the way alerts can be configured in Monitoreal.

What’s changing?

Introducing Complex Scenarios — a new way to build rules based on multiple conditions …

Monitoreal × Intel AI

We are thrilled to announce that the Monitoreal Agentic Vision AI Platform is now officially part of the Intel® Edge AI Catalog!

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Monitoreal has been selected for the NYC Environmental Tech Lab’s 2026 cohort!

We’re proud to announce that our AI-powered edge device will be deployed in a proof-of-concept with the NYC Department of Environmental Protection (DEP), the largest …