Privacy Policy

At Monitoreal Limited (“Monitoreal”), we are committed to protecting your privacy and safeguarding your personal data. Our approach to video security is different from other companies: we put you in control. Unlike many other security camera systems that rely on cloud storage, Monitoreal processes all video data locally on your device. This ensures that your video footage and sensitive information are kept private and secure within your premises. Our privacy-centric philosophy underpins everything we do, and this page outlines how we collect, use, and protect your information.

1. Local Processing and Data Security

Monitoreal’s core functionality ensures that all video data is processed directly on your own device. We do not have access to your video footage, nor do we store it on external servers or in the cloud. This means that the video footage captured by your cameras stays under your full control, on-premises, giving you complete ownership of your security data.

2. No Cloud Storage

Unless you sign up for optional offsite backup services, we do not process, analyze, or store your personal video data in the cloud. Your Monitoreal device handles all the necessary video analysis and security monitoring locally. By keeping your data on your premises, we reduce the risks associated with cloud breaches, unauthorized access, or data misuse.

3. Optional Internet Connectivity

Your Monitoreal device can function autonomously without an internet connection. However, for certain features, such as receiving software updates or security alerts, your device will need to be connected to the internet.

  • Software Updates: From time to time, we may release updates that include new features, security patches, or performance improvements. Your device will connect to our secure servers to receive these updates. No customer video or personal data is transmitted during this process.
  • Remote Alerts: If you opt to receive remote security alerts, your device will send these notifications over the internet to your preferred device (such as your phone or computer). These alerts only contain relevant security information, not video footage, ensuring your privacy remains intact.

4. Subscription-Free Self-Monitoring

Monitoreal offers subscription-free self-monitoring for customers who prefer to manage their security system independently. You do not need to sign up for any cloud services or monthly plans to benefit from our core functionality. All the video monitoring is done locally on your device. If you choose to subscribe to additional premium services, those features are optional and do not compromise your privacy.

5. What Information We Collect

While we prioritize privacy, there are certain instances where we may collect limited information to help improve your experience, such as:

  • Device Information: When your Monitoreal device is connected to the internet, we may collect technical data about the hardware and software for diagnostic purposes and to provide software updates.
  • Account Information: If you choose to register for premium services, we may collect necessary information such as your name, email address, and payment details for billing and customer support.
  • Communication Data: If you contact us for support or inquiries, we may collect the details of the communication to address your request effectively.

6. How We Use Your Information

We only use your information to:

  • Provide software updates and support services.
  • Deliver remote notifications and alerts (if enabled).
  • Process payments and manage premium service subscriptions (if applicable).
  • Improve our products and customer support based on non-personal technical feedback.

7. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. The only cases where your information may be shared are:

  • With trusted service providers to manage subscription services or payment processing, under strict confidentiality agreements.
  • To comply with legal obligations or protect the rights and security of Monitoreal and its users, as required by law.

8. Your Rights and Control

You remain in control of your data at all times. If you choose to use Monitoreal with internet connectivity, you can disable this feature and disconnect your device from the network at any time. Additionally, you have the right to:

  • Access and update your personal information if you subscribe to premium services.
  • Unsubscribe from premium services at any time without affecting the functionality of the core system.
  • Contact us to delete or anonymize any data we may have collected through your interactions with our support or service features.

9. Security Measures

We take your privacy seriously and have implemented strong security measures to protect your data. Our systems use encryption, secure communication protocols, and regular security assessments to safeguard both your device and any information you share with us. Monitoreal devices are designed to ensure that your video data remains under your control and is not exposed to unauthorized access.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the introduction of new features. We will notify you of significant changes through our website or device notifications.

If you have any questions or concerns about our Privacy Policy or how we protect your data, please contact us at support@monitoreal.com.

At Monitoreal, we believe privacy and security go hand in hand. Our mission is to empower you with the tools to monitor your property without compromising your privacy.

Last updated: October 3, 2024