[admin]

in reply to: My Telegram Bot doesn’t react to commands, what should I do? #15654

Hi! Please follow these steps to resolve the issue:

– Check that the device is online in your MR Secure Guard application and if you can easily connect to it. If yes – then something must be wrong with the Telegram application itself. Try rebooting the Telegram app or contacting Telegram support.

If not, then:

– Check your internet connection
– Try rebooting the MR device manually

In case none of these steps worked, please contact MR Support and we’ll resolve the issue.

[admin]

in reply to: Can I add any cameras to my device in any quantities, or is there a limit? #15651

Hello! The only limitations for the Monitoreal Spartan are the cumulative resolution from all active cameras– which is equal to 32MP– and the max. resolution of a single camera not being more than 8MP. You can also see the progress bar in the ‘Cameras’ section on the WUI which will give you information on how many megapixels you can still add to your Monitoreal Spartan. It will be dynamically filled up upon activating the cameras you’ve added.

[admin]

in reply to: How can I enable recording on any camera on the device? #15649

Hi there, please proceed to the Web User Interface. There, you can click the ‘Recording’ button under each camera and switch the toggle to ‘On’ in the pop-up window.

On the mobile app, you can go to each camera > settings > and select the setting called ‘Recording’ to enable or disable it.

[admin]

in reply to: How do I recover or factory reset my MR device? #15647

Hi there! You can access the recovery utility feature for any Monitoreal device by following the on-screen instructions here: https://monitoreal.com/downloads/

[admin]

in reply to: How to add a MR device to the app? #15638

Hi! Connecting your device to the Monitoreal Secure Guard app is straightforward, please follow the instructions in our guide here: https://monitoreal.com/guide/Monitoreal_Secure_Guard_Mobile_App_Guide.pdf

[Author]

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